FAQ

Q: When can I get my poster/When is the latest I can submit to get my poster by X?

A: Poster orders submitted before noon can be locally delivered between 3-5 pm same day. If it's after 12 pm and you need your poster same day, give us a call and something can usually be worked out: 650-369-4541

 

Q: Where do you deliver?

A: Posters are typically delivered to a research institution (ex: Stanford, UCSF Mission Bay/Parnassus) or business. In order to make deliveries as efficient as possible, please avoid inputting a residential address for the delivery address if you will be on campus. We make daily Monday-Friday deliveries to Stanford and UCSF campuses, so if you will be there please include the building name and address as your delivery address. We will call or text you when we are nearby and meet you outside your building to deliver your poster to you or a colleague.

 

Q: When do you deliver?

A: Posters are typically delivered between 3-5 pm Monday through Friday. For example, if you need your poster by 11 am, you must order before noon the day before, so we can deliver it the day before, between 3-5. If it's after 12 pm and you need your poster same day or before the 3-5 pm delivery window, you can always pick it up at our studio, see below.

 

Q: What if I want to pickup my poster/What about weekends?

A: We can print your poster and it can be picked up any time at our Redwood City studio:

166 Stanley St.
Redwood City, CA 94062

It's a residential address, so your poster will be on the porch. No need to ring the doorbell, just grab the one with your name on it. 

 

Q: How do I know what size poster to order?

A: Check your conference guidelines, usually listed on the conference's website. Compare your file dimensions with what you enter for your poster's dimensions when ordering. You can find your file dimensions using these methods below:

  • For PowerPoint (Mac): Click File, then select Page Setup.
  • For PowerPoint (PC): Click Design, then Slide Size, then Custom Slide Size.
  • For .pdf (Mac): Open file in Preview, type Command-I.
  • For .pdf (PC): Open file in Adobe Acrobat, click File, click Properties.
  • For Illustrator (Mac): Click File, click Document Setup, Click Edit Artboards.

If you're scaling up or down, double check that your file dimensions scale to that size. For instance, a 36x48 file can scale to print 30x40 or 42x56.

Make sure when you export from PowerPoint or Illustrator to .pdf, that your file dimensions are preserved and not changed to 8.5x11. We can print from any of these formats (.pdf, PowerPoint, Illustrator), but avoid .jpg and .tiff as they will not be the best print quality. Exporting to .pdf is best, because it preserves all figures, fonts, etc. of your file.

 

Q: My poster is A0?

A: That's 33.1in x 46.8in

 

Q: How do I check the status of my order?

A: You can log in to your Biotech Productions account at any time, click Order History, and view the status of your order. If it's listed as "Sent to Printer" or "Files printed", it will most likely be delivered that day, unless you have otherwise specified. We will call or text you when we are heading to your location for delivery.

 

Q: I'm from a tax-exempt organization. How can I place my order tax-free?

A: Contact us at biotechproductions@mac.com after creating your Biotech Productions account, and we can toggle your account as tax exempt. Orders placed on your account will not be tax exempt until we have done this.

 

Q: How should I travel with fabric?

A: The fabric is a very durable polyester weave. Simply fold it without giving it a hard crease and pack it with your luggage! When you arrive at your hotel, you can iron out any wrinkles or creases that may have formed during your flight. Put a clean pillow case over an ironing board and lay the poster print-side down. Iron low heat, no steam (to avoid messing with the aqueous inks), and keep it moving until you are satisfied.