Frequently Asked Questions
When is the latest I can submit my order to get my poster by this time?
Where do you deliver?
When do you deliver?
What if I want to pickup my poster/What about weekends?
How do I know my file size?
Do I need to specify landscape or portrait orientation?
For A0, what size do I order?
I'm from a tax-exempt organization. How can I place my order tax-free?
Do you offer group/bulk discounts?
How should I travel with fabric?
Q: When is the latest I can submit my order to get my poster by this time?
A: Poster orders submitted before noon can be delivered locally to campus or businesses between 3-5 pm same day M-F. If it's after 12 pm and you need your poster same day, we offer pickup at our studio location, see below. Please see our deliveries page for more cut off times.
Q: Where do you deliver?
A: Posters are delivered to a research institution (ex: Stanford, UCSF Mission Bay/Parnassus) or business. We make daily Monday-Friday deliveries to Stanford and UCSF campuses, so if you will be there please include the building name and address as your delivery address. We will call or text you when we are nearby and meet you outside your building to deliver your poster to you or a colleague.
For residential deliveries, please select FedEx shipping at checkout.
Q: When do you deliver?
A: Posters are typically delivered between 3-5 PM Monday through Friday.
Q: What if I want to pickup my poster/What about weekends?
A: We can print your poster and it can be picked up any time at our Redwood City studio, just select Pick Up at checkout. The pick up address is listed at checkout and on your order confirmation email.
We will email you when your poster is ready to be picked up. It's a residential address, so your poster will be on the porch. You can pick it up anytime, day or night. No need to ring the doorbell, just grab the one with your name on it.
Q: How do I know my file size?
A: You can find your file dimensions using these methods below:
- PowerPoint (Mac): Click File, then select Page Setup.
- PowerPoint (PC): Click Design, then Slide Size, then Custom Slide Size.
- PDF (Mac): Open file in Preview, type Command-I.
- PDF (PC): Open file in Adobe Acrobat, click File, click Properties.
- Illustrator (Mac): Click File, click Document Setup, Click Edit Artboards.
If you're scaling up or down, double check that your file dimensions scale to that size. For instance, a 36x48 file can scale to print 30x40 or 42x56.
Make sure when you export from PowerPoint or Illustrator to PDF, that you're exporting and not creating a PDF from the Print menu. We can print from PDF or PowerPoint, but we advise against JPG, TIFF, and SVG as they may not preserve images or fonts. Exporting to PDF is best, because it preserves all figures, fonts, etc. of your file.
Q: Do I need to specify landscape or portrait orientation?
A: There's no need, we will look at your file and print it in the correct orientation. 36x48 or 48x36 it doesn't matter which number you put first, as long as your dimensions match the size you want it printed as. If there is an issue with the file size or the size you ordered, we will contact you to resolve the issue.
Q: For A0, what size do I order?
A: 33.1in x 46.8in.
Q: I'm from a tax-exempt organization. How can I place my order tax-free?
A: Contact us at biotechproductions@mac.com after creating your Biotech Productions account, and we can toggle your account as tax exempt. Orders placed on your account will not be tax exempt until we have done this.
Q: Do you offer group/bulk discounts?
A: We do not currently offer any group or bulk discounts for large orders. Please contact us if you have a large order. We can usually have your order ready within 1-2 business days.
Q: How should I travel with fabric?
A: The fabric is a very durable polyester weave. Simply fold it without giving it a hard crease and pack it with your luggage! When you arrive at your hotel, you can iron out any wrinkles or creases that may have formed during your flight. Put a clean pillow case over an ironing board and lay the poster print-side down. Iron low heat, no steam (to avoid messing with the aqueous inks), and keep it moving until you are satisfied.